Customer area
Renew your subscription in one minute
Sign in with the email you used for your order. You will see how many days are left, renew with a card or crypto, and keep the same access details.
- No password — just a code by email
- Renew early, lose no days
- Same login — nothing to reinstall
Sign in to renew
How it works
Your email + the code we send.
Devices and months.
Card, Apple Pay or crypto.
Renewing early never costs you days
Renew whenever you like. The new months are added after your current end date, so renewing a week early still gives you the full time you paid for.
Same access details
After payment your existing login keeps working — there is nothing to set up again. Your renewal confirmation arrives by email and WhatsApp, usually within minutes.
Secure payment
Payments are processed over SSL on vitrostick.com. We never store your card details. Crypto payments are confirmed automatically on the network.
Need a hand?
Write to us before or after your order — we answer fast.
Questions
Which email should I use to sign in?
The one you entered at checkout when you bought your subscription — it is the address your order confirmation went to. If you have several, try them one by one; only the right one will show a subscription.
I did not receive the sign-in code
Check your spam or promotions folder and wait a minute — codes can take a moment. You can also sign in with your email + the WhatsApp number from your order. Still stuck? Contact us and we will sign you in.
What will appear on my bank or card statement?
The charge shows as VITROSTICK. Keep this in mind so you recognise it later.
Can I change the number of devices when I renew?
Yes. When you renew, pick any number of devices and any length. Your new plan starts when the current one ends (or right away if it has already ended).
My subscription already expired — do I lose anything?
No. Renew and your same access details are reactivated. The new period starts from the day you pay.
I lost my access details
Sign in to your subscription page — if your details are stored there you will see a “Show my login details” button. Otherwise contact us from the email of your order and we will resend them.
Can I get a refund?
If something is not working on our side and we cannot fix it, contact us within 7 days of payment and we will sort it out. Write to us first — most issues are solved in minutes.