We want every order to work. If something is not working on our side and we cannot fix it, contact us within 7 days of payment and we will sort it out — with a fix, extra time, or a refund.
How to ask
Write to support@vitrostick.com from the email address of your order, or message us on WhatsApp. Tell us your order email and what is not working. Most issues are solved in minutes.
When a refund is not possible
After 7 days, or when the service works and the request is a change of mind, we cannot refund the period already delivered.
Card disputes
Please contact us before opening a dispute with your bank — it is faster for you and we answer every message.
Last updated: 14 October 2026